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DentAi

An AI appointment assistant for dental clinics: it accepts patients via WhatsApp, understands their complaint, matches them with the right doctor, shows available time slots, and creates the booking in the CRM — all without a receptionist.

DentAi is an AI appointment assistant for dental clinics. It accepts patients via WhatsApp, understands their complaint in natural language, matches them with the right specialist, shows available time slots from the clinic schedule, and creates the booking in the CRM — completing the full cycle from first message to confirmed appointment without a receptionist.

Challenge

Fully automate the appointment booking process: from the patient's initial inquiry to a confirmed slot, including nights and weekends.

What's inside

The assistant identifies the required specialist based on the patient's complaint in natural language, retrieves available slots from the clinic's schedule in real time, collects contact details, creates the appointment, and sends a confirmation. It works even where the CRM has no open API — via secure automation.

Technologies

Python, LLM for complaint recognition and dialogue, WhatsApp Business API, clinic CRM integration (API or secure automation), PostgreSQL.

Results

Appointments are booked around the clock without a receptionist, patients get a time slot within a minute, and the clinic never loses inquiries outside business hours.

DentAi